1. This Service

The Teamhub (Service) is provided by Teamhub Group Ltd (us, we) to you.

Your use of this Service and any additional services introduced by us and

contained within constitutes acceptance by you of these Terms & Conditions.

2. Eligibility

You must be a minimum age of 18 to register on and use the Service. By

registering and using the Service you warrant that you are 18 or older and

understand your obligations under these Terms & Conditions.

3. Registration and Account Integrity

3.1 As part of the registration process you will need to create an account,

including a username & password. It is your responsibility to ensure that the

information you provide is accurate, not misleading and relates to you. You

cannot create an account or username & password using the names and

information of another person or using words that are the trademarks or the

property of another party (including ours), or vulgar, obscene or in any other

way inappropriate. We reserve the right with or without notice to suspend or

terminate any account in breach.

3.2 Where we provide an organisation with a number of user licenses for the

Service these must be adhered to. A breach of this clause will result in

termination of the abused accounts and/or all accounts provided to the

organisation.

3.3 If for any reason you suspect that your username & password has been

disclosed to or obtained by another party you should contact us immediately.

Please note that we never contact users requesting them to confirm their

username & password or other details.

4. Pricing, Plans and Features

4.1 We make every effort to ensure that the pricing displayed on our website

is correct. However, if an error in the pricing of a product, service,

subscription, or plan is found we reserve the right to either cancel your order

or contact you to arrange payment of any extra sum due or refund any over-

payment made by you (as applicable).

4.2 We reserve the right to alter all product, service subscription or plan

pricing and features without notice.

5. Payment and Credit Control

5.1 All services are billed monthly or annually in advance.

5.2 If you upgrade from a free or trial account you will be immediately

charged for the necessary full account or accounts. Your monthly payment

will be due from that date each month onwards.

5.3 Where the Service has been paid for 12 months in advance, (where this

option is offered by us) payment will be taken in full on each anniversary.

5.4 It is a condition of use that a valid debit or credit card (or other valid

payment method accepted by us) is provided at all times in order for your

account or accounts to remain active.

5.5 Where a payment request is made by us and is declined (for whatever

reason) access to your account or accounts may be suspended immediately

until such time as a valid payment has been processed and a valid payment

method is added to your account or accounts.

6. Cancellation Rights, Defects and Refunds

6.1 You may cancel your account or accounts at any time.

6.2 As this is a business-to-business transaction no right of cancellation

exists under the Consumer Contracts (Information, Cancellation and

Additional Charges) Regulations 2013.

6.3 Cancellation should be done using the facility provided within the

Teamhub web application service.

6.4 Cancellation by any other means, including (but not limited to) email,

telephone call, fax, text, or instant message is not valid.

6.5 Full or partial refunds will only be given where the product or service

provided by us is found to be defective.6.6 Refunds will not be given where we are unable to replicate the issue or

the issue stems from the user or their equipment.

6.7 In the case of a defective service we reserve the right to offer an

additional free period of service or issue a partial or full refund at our sole

discretion.

6.8 Where a refund is offered and accepted by you it will be made within

seven working days of receiving your acceptance of a refund.

7. Upgrading or Downgrading Accounts

7.1 Users have the ability to upgrade or downgrade their accounts and the

services offered at any time.

7.2 Where an account is downgraded the applicable user will be responsible

for all the data within the account and any loss of data caused by the

downgrading and removal of any service within the account connected to the

downgrade.

7.3 Users should backup and download their data prior to requesting a

downgrade in service.

7.4 No refunds will be offered for downgraded monthly accounts that have

been downgraded before the monthly charge is due on the account. The new

lower monthly charge will be automatically applied on the usual date of the

monthly charge.

7.5 Where an account is upgraded the new higher monthly charge will be

automatically applied on the next usual date of the monthly charge.

7.6 In the case 12-month accounts (when offered) a partial refund will be

offered for all complete remaining months of the service where the user

downgrades the account. No refund will be offered for days remaining in the

month of the downgrade.

7.7 Where a 12-month account is upgraded the increased charge will be

applied immediately to the account for the additional amount due until the

anniversary date.

8. Trial and Offer Periods

8.1 Trial or offer periods are offered at our sole discretion and are subject to

withdrawal at any time and without notice.

8.2 Where you are offered a free-trial period you will receive an email

notification no less than seven days before your free-period is due to end andautomatically convert into a paid subscription. Please note this does not

apply where you are merely offered a discounted or offer-period paid-for

subscription at a reduced rate that subsequently converts to a subscription at

one of our full standard subscription rates.

8.3 These Terms and Conditions apply to all trial or offer-period accounts.

9. Technical Support

9.1 Technical support is provided via email and such other means as we

decide in order to provide a proper service to users.

9.2 We reserve the right not to provide a full technical support service to

free or trial account users.

10. Specific Service Rules

10.1 As a user you agree not to do any of the following:

1. Abuse, harass, threaten, stalk, defame or in any way seek to violate the

rights of another user or third-party.

2. Publish or seek to distribute any material or information that is unlawful,

harmful, obscene, indecent, libellous, profane, defamatory, racist, or in any

other way inappropriate or objectionable.

3. Use or harvest data provided by other users in a way that they would

object to.

4. Encourage illegal activity or activity that violates the rights of other

Service users or third parties, whether individuals or organisations.

5. Supply or post content calculated to deliberately mislead other users or

third parties, including content falsely made to appear from or be endorsed

by us.

6. To pose as another user, third-party or organisation employee for the

purposes of obtaining user or third-party information.

7. To transmit or transfer any viruses, trojans, worms or any other malicious

programs or code intended to spy on, gain control over, disrupt, destroy or in

any other way impair any computer hardware or software or any other

equipment.

8. Attempt to gain access to our servers or other equipment in order to

disrupt, impair, overload, or otherwise hinder or compromise the safety,security, or privacy of any of the services provided by or relied upon by users

and us.

9. Reframe or repurpose the Service or any content on it, remove, obscure,

or block any notices (and advertising as applicable) provided by us on the

Service.

10. Load or provide access to content on the Service or link to other content

from the Service, which infringes the trademark, patent, trade secret or any

other proprietary right of a third-party or infringes any intellectual property

law.

11. Send junk or spam email or emails or posts promoting pyramid schemes,

chain letters or any other activity that invites users and others to participate

in wasting their time and/or money.

12. Use any robot, spider, scraper, or other technical means to access the

Service or any content on the Service.

10.2 If you breach these Terms & Conditions by sending any unsolicited bulk

email, (spam) or any other bulk communications to users your actions will

cause harm to us and to the Service. Such harm is difficult to quantify and as

such you agree to pay us the sum of £50 for each and every individual email

or other communication sent to a user or third-party.

10.3 The above list is not intended to be exhaustive. We reserve the right to

remove (with or without notice) any content and suspend or terminate (with

or without notice) the account of any user who in our sole judgment is in

breach of these Terms and Conditions.

11. Content Ownership

11.1 As a user you retain all ownership rights to content provided by you.

11.2 You warrant that any content provided by you does not belong to a

third-party whose rights have been violated by the content being posted on

to the Service. Furthermore, if any content is owned by a third-party you

agree to pay all royalties, fines and settlements owed to that-party, without

seeking any contribution from us.

12. Copyrighted Material

12.1 We do not condone or encourage in any way the posting of copyrighted

or proprietary content or information by any users who are not the legal

owners of such content.

12.2 Where notified of such breaches by the owner of such content we will

remove the content from the Service as soon as practicable. But only where

we can reasonably ascertain the true owner of such content.

12.3 If as the owner of such content you believe that your rights have been

infringed you should contact us as soon as possible and provide all relevant

information in writing.

13. Content Monitoring

Users can freely add content to the Service. We do not monitor or assume

any responsibility for content posted onto the Service. If at any time we

decide to monitor the Service on any occasion it does not mean that we

assume responsibility for removing any content or the conduct of any users

at the time or in the future.

14. Termination

We reserve the right to, at our sole discretion and without prior notice,

suspend or terminate your organization’s account and access to the Teamhub

service for any reason, including but not limited to the following:

• Misuse of Account: If we reasonably suspect that your organization

is engaged in activities that violate these Terms and Conditions, or if we

determine that your account is being used for fraudulent, illegal, or

unauthorized purposes.

• Security Concerns: In the interest of ensuring the security and

integrity of our service, we may suspend or terminate your account if

we believe that your organization’s activities pose a risk to the security

or functionality of the Teamhub platform or to other users.

• Violation of Laws: If your organization is found to be in violation of

any applicable laws, regulations, or third-party rights.

• Non-Payment: Failure to pay any applicable fees or charges in

accordance with our billing terms may result in the suspension or

termination of your account.

• Inactive Accounts: We reserve the right to close accounts that have

been inactive for an extended period of time, as determined by our

policies.

• Discretionary Termination: Teamhub Group may also terminate

your organization’s account for any other reason not explicitly listed

here, at our sole discretion.

Upon account termination or suspension, you will lose access to your account

and any data associated with it. Teamhub will not be liable to you or any

third party for any losses, damages, or liabilities arising from the termination

or suspension of your account.

If you believe that your account has been terminated or suspended in error,

please contact our support team at [email protected] for further

assistance.Various clauses within these Terms & Conditions are designed to survive and

continue after termination, including (but not limited to) clauses 11 and 18.

15. Access and Backups

15.1 We take all reasonable steps to ensure that the Service is available and

functioning fully at all times. However, in the event the Service is unavailable

or functioning incorrectly either wholly or partly we shall offer (where

possible) the opportunity of repeat performance of the Service we should

have offered to you in the first place – where appropriate and practical.

Where this is not possible, we will offer full or part-refunds subject to clause

17.3 below.

15.2 Refunds will not be offered where a third-party provider who supplies a

service to you, rather than us causes the issue.

15.3 You are solely responsible for backing up any content or data entered

onto the Service by you. We strongly recommend that you regularly and

completely backup all of your content and data on the Service.

16. Disclaimer

16.1 We are not responsible for the accuracy of any content on the Service,

(except where such Content is provided by us) nor any advertisements

placed on the Service.

16.2 We are not responsible for any links to third-party websites from the

Service and the inclusion of any link does not imply an endorsement of a

third-party website or service by us.

17. Limitation of Liability

17.1 We shall not be liable to you in contract, tort, or otherwise (including

negligence), pre-contract or other representations (other than fraudulent or

negligent misrepresentations) or otherwise for any loss of business,

contracts, profits, damage to goodwill or anticipated savings or for any

indirect or consequential or loss whatsoever.

17.2 Nothing in this Agreement shall exclude or limit liability for death or

personal injury resulting from the negligence of either party or their

servants, agents, or employees.

17.3 In any event our liability and that of our employees, officers and third-

party partners shall be limited in any 12-month period to the total Service

fees incurred by you in relation to the matter subject to the liability or to a

payment of £100, whichever is the greater sum.

18. Indemnity

You agree to indemnify and hold us and our subsidiaries, affiliates and

partners and their respective officers and employees harmless from any loss,

fines, fees, liability, or claim made by any third-party arising from your

breach of these Terms & Conditions whilst using the Service or any other

service provided by us.

19. Privacy

We take your privacy seriously. We are registered under and comply with the

Data Protection Act 2018 (UK GDPR) and the General Data Protection

Regulation (GDPR). For further details please see our Privacy Policy.

20. Severability

The paragraphs, sub-paragraphs and clauses of these Terms & Conditions

shall be read and construed independently of each other. Should any part of

these Terms & Conditions or paragraphs, sub-paragraphs or clauses be found

invalid it shall not affect the remaining paragraphs, sub-paragraphs, and

clauses.

21. Waiver

Failure by us to enforce any accrued rights under these Terms & Conditions is

not to be taken as or deemed to be a waiver of those rights unless we

acknowledge the waiver in writing.

22. Entire Terms & Conditions

These Terms & Conditions set out the entire agreement and understanding

between you and us. We reserve the right to change these Terms &

Conditions at any time, on giving reasonable prior notice to you.

23. Jurisdiction

These Terms & Conditions shall be interpreted, construed, and enforced in

accordance with English law and shall be subject to the exclusive jurisdiction

of the English Courts. Where applicable your statutory rights are unaffected.